Our Terms and Conditions were last updated 11/16/2024.
14 Day Return/Refund Policy
Our return policy is simple. If you are not completely satisfied with your purchase you can return it us within 14 calendar days of receipt for a full refund. You must submit a return request to us first and return the product to us undamaged, in it’s original packaging, to the address we provide in our return acknowledgement email. Once we receive the returned product and verify that it is not damaged, we will issue a refund via the same method used for payment.
Sales Tax
As a small business in Virginia we only charge & collect Sales Tax for sales to Virginia addresses. This is a significant benefit and an automatic additional discount if you reside outside of Virginia.
Shipping
Shipping to you is FREE. You will receive an order confirmation email immediately and should receive a shipping confirmation email with tracking information within 2 business days. During the holiday season this could be longer. We don’t currently ship outside the U.S. If you would like expedited shipping options, contact us after placing your order and we will let you know what the cost would be. You only pay shipping for returns.
Cancellation
All orders are processed as fast and efficiently as possible. We process and fulfill orders 16 hours a day, 7 days a week. Once an order is placed it usually can’t be cancelled. If you attempt to cancel an order after it’s been placed but before it’s been packaged or shipped, and we agree to cancel the order, you will be charged a 20% restocking fee. Order cancellation is at our sole discretion.
Canvas Products
Our canvas products are hand-made and a superior product to what you commonly find in the market. They are printed with a state-of-the-art super hi resolution museum quality printer with up to 12 pigmented inks on THICK exhibition quality canvas and stretched over 1 1/2 inch x 1 1/2 inch, solid wood, hand-made stretcher bars and finished with a professional hanging wire.
Caring for your Canvas Print
Canvases are susceptible to changes in humidity and over time your canvas will become less tight and seem looser on the stretcher bars. As long as the print is maintained in an upright position it should be okay and not be noticeable. This is perfectly normal. Fortunately, there is also an easy fix. Simply fill a spray bottle with water and spray the back of the canvas with a liberal amount of water then let dry. You do not want to spray it so the water is dripping or running but enough to make sure the back of the canvas has a good coat of moisture on the back. Using a wet sponge or wash cloth can also work. Spraying the back of the canvas with water and letting it dry will tighten up the canvas. Some art supply stores also carry canvas tension solution which seems to work but plain water works just as well.
Quality Control
All printing, packaging, boxing, unboxing and shipping activities are captured on video and all products are imaged prior to shipping.
Custom Orders
If you are looking for something on our site and can’t find it, please let us know. We offer more products/services than we currently show on our site including other Giclee prints and custom framing options as well. Some custom options/special orders are only available to repeat customers.
Wholesale Orders
If you are an art dealer or retailer in the Northern Virginia area and interested in purchasing any of our products, please contact us to inquiry about our wholesale program and free delivery to your Northern Virginia gallery/store.
Giclee Prints
We specialize in paper and canvas Giclee prints. This artwork has been reproduced from the original using modern fine art printing and archival methods, equipment and material to produce what is commonly known as a Giclee print. Giclee prints are produced on large-format inkjet printers utilizing up to 12 different pigmented inks to produce a large color gamut. Giclee prints can be printed on a wide variety of substrates including fine art paper, photo paper, watercolor paper, cotton canvas and are designed to last 100-200 years. Our Giclee prints are printed using state of the art fine art printers on thick acid free, 100% cotton rag media with a smooth matte finish featuring a high color gamut and black density. We include a signed certificate of authenticity with all Giclee prints, framed or unframed.
Print Sizes
Art images come in a wide variety of sizes. Some are convenient to print in common sizes and some are not. In some cases images may need to be slightly modified to fit the size selected. If the modification results in a badly cropped or distorted image, we will let you know and offer you alternative sizes. Prints are intended to be professionally matted and frame. Print sizes are approximate.
Large Prints
If you order a large print (anything larger than 24 inches) please be sure you understand the recommended minimum (Diagonal x 1.5) and maximum (Diagonal x 2) viewing distances for the artwork. For example, for a piece 36×24, the diagonal will be 43.27 inches so the minimum viewing distance would be 64.9 inches or 5.4 feet. These size prints are best suited for very large rooms, studios or galleries.
Framed Art
Our framed art includes artwork sourced from our in-house inventory of Giclee prints as well as artwork acquired from other dealers, galleries, estate sales and auctions. All artwork sourced internally is created from scratch with new archival grade material and is labeled NEW. All externally sourced art is assessed and given a grade based on our condition grading system which represents our opinion of the condition. If you order a made-to-order framed piece, be aware that we may need to substitute the frame or mat board with a similar style/color frame/mat board due to supply network shortages.
Uploaded Artwork
If you choose to upload an artwork image for printing, you MUST use the sizing tool to determine valid print sizes. The tool will analyze your image to determine the orientation and valid print sizes. The sizes listed on the uploaded files product page include all the sizes that we offer, most of which won’t work for your image so make sure to use the sizing tool before selecting a size. If we detect an invalid size for your photo we will contact you to offer alternatives.